Phase 2 — Re-homing Work & Intact Teams (Study Notes) Summary & Study Notes

🚀 Phase 2 — Overview

Phase 2 focuses on changes that strengthen the functional integrity of standards and improve outcomes for client(s) by re-homing work, accountability, and decision-making into intact teams. The goal is to make teams autonomous, consistent, and aligned to strategic standards development.

🎯 Expected Outcomes

• ↑ Client XP: Improved client experience through clearer ownership and faster delivery.
• ↑ Team XP: Better team experience from clearer responsibilities and reduced handoffs.
• ↑ TSBC continuous improvement: Ongoing refinement of standards and practices within TSBC.
• Consistency: Fewer ad hoc decisions, more repeatable results.
• More strategic focus on standards development: Teams free to focus on long-term standards rather than ad hoc execution.
• Enhanced ability to provide a technology profile: Clearer inventories and rationales for technology choices.

🧭 RASIC in Intact Teams

RASIC is a responsibility matrix variant used to clarify roles: Responsible, Accountable, Supportive (or Source of support), Informed, and Consulted. Embedding a RASIC for each major area ensures that every task and decision has:

• Exactly one Accountable person who signs off.
• One or more Responsible parties who do the work.
• Defined Supportive roles to enable delivery.
• People who must be Consulted before decisions.
• Stakeholders who should be Informed of outcomes.

Applying RASIC in intact teams reduces ambiguity, speeds decisions, and preserves team integrity.

🔁 Re-homing Work, Accountability & Decision-Making

Re-homing means moving tasks and decision rights from centralized or fractured ownership into stable, cross-functional teams. This requires:

• Mapping current workflows and decision points.
• Assigning RASIC roles per workflow.
• Migrating accountability so teams own both implementation and standards compliance.
• Minimizing reliance on external gatekeepers for routine decisions.

Short-term trade-offs may include training and temporary slowdowns while teams onboard new responsibilities.

📊 Metrics to Support Outcomes

Select metrics that map directly to the expected outcomes and are SMART (Specific, Measurable, Achievable, Relevant, Time-bound). Examples:

Client Experience (Client XP):

• CSAT / NPS scores, client retention rates, time-to-delivery for client requests, feature adoption rates.

Team Experience (Team XP):

• eNPS, voluntary churn, average cycle time, number of blocked days per sprint, team throughput.

TSBC Continuous Improvement & Consistency:

• Standards adoption rate, compliance/audit pass rate, number of standards exceptions, number of process or standards improvements per quarter.

Technology Profile & Health:

• Inventory completeness (% of systems documented), technology maturity score, interoperability/compatibility score, security posture metrics, technical debt ratio.

General Delivery Metrics:

• Lead time, mean time to recovery/resolve (MTTR), defect rate, velocity stability.

🧩 How to Find and Validate Metrics

Start by aligning metrics to desired outcomes. For each metric:

• Define a clear metric definition and owner.
• Capture a baseline before changes.
• Set target thresholds and expected timelines.
• Use dashboards for visibility and weekly/monthly reviews.
• Validate with qualitative feedback (client interviews, retrospectives).

Avoid vanity metrics; prioritize those that drive decision-making and improvement.

⚙️ Operational Steps to Implement Phase 2

1. Map current processes, decision rights, and handoffs.
2. Define RASIC for each major workflow and standard.
3. Re-home work incrementally into intact teams, starting with high-impact domains.
4. Set metrics, baselines, and reporting cadence.
5. Train teams on standards and decision authority.
6. Monitor outcomes and iterate via regular retrospectives and TSBC reviews.

🧾 Focus on Standards & Technology Profile

A re-homed structure enables teams to take a more strategic approach to standards: proactively proposing updates, documenting technology choices, and maintaining a living technology profile (inventory, maturity, dependencies, constraints). This improves governance while keeping tactical control within teams.

🔄 Continuous Improvement and Governance Balance

Maintain a balance between team autonomy and enterprise standards by:

• Retaining TSBC (or equivalent) as the steward of policy and long-term strategy.
• Empowering teams to implement and iterate on standards locally with clear escalation paths.
• Using metrics and RASIC clarity to surface issues and guide targeted interventions.

✅ Key Takeaways

• Re-homing work into intact teams increases clarity, speed, and accountability.
• RASIC is a practical tool to codify roles and reduce ambiguity.
• Choose metrics that directly map to Client XP, Team XP, standards adoption, and technology health.
• Implement incrementally with baselines, dashboards, and continuous feedback loops.